Advice

Boiler advice and guidance

Practical guidance to recognise faults and prepare a useful service request.

01

Record the error code and pressure.

These details help explain the fault without opening the appliance.

02

Do not reset the appliance repeatedly.

Repeated resets may hide useful information and do not solve the underlying cause.

03

Use the right contact channel.

For a gas smell or suspected carbon monoxide, contact the competent emergency services rather than using a web form.

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